100% Guarantee Returns Policy

Our 100% returns guarantee policy could be just what you’re looking for when buying products from us for that extra reassurance. If for any reason you’re looking to return or exchange your order, we’re always here to help.

Faulty Goods

Faulty goods are a rarity at ZEB Office Equipment & Supplies Co Ltd because quality and customer service are just as important to us as low prices.

However, we are human and so…

You can return faulty goods for an exchange at any time throughout the life of your cartridge.

If any product develops a defect you can return it by freepost and we will exchange and return it to you.

Alternatively, if you prefer, you can stipulate that you require a full refund.

Please send your goods with a note explaining the issue and your contact details and if possible also enclose an example copy of how the cartridge is printing.

Please note that you must contact us before returning your parcel so that we can process your return efficiently when it arrives and provide you with a freepost label.